Terms of Service

Family and Friends plans. By creating a Wellhome Family (or Friends) account, you ("Account Holder") confirm that you have the authority to accept these Terms on behalf of every individual who will use, or be given access to, that account — including all household or group members. You are responsible for informing every person you grant access to before they use the app, and for ensuring their use complies with these Terms. Wellhome treats acceptance of these Terms by the Account Holder as binding on all users of that account, whether or not each individual user separately reviewed them. If any household or group member does not agree to these Terms, the Account Holder should not grant that person access to the account.

My Wellness plans. These Terms apply solely to you as an individual user. You are the only person authorized to access your account. If you join a friends group, other members see only the group bulletin board and the shared overview you take part in — never your private profile data.

Accounts with minor children. If you enable a profile for a child under 18 within your household account, you represent that you are that child's parent or legal guardian and that you are accepting these Terms on their behalf. You are responsible for supervising their use of the app.

The Account Holder must be at least 18 years old (or the age of majority where they live). A subscription is for one household or group; sharing a single subscription across separate households or reselling access is not permitted.

You are responsible for maintaining the confidentiality of your account credentials (email and password), including for Family and Friends plans where credentials are shared among multiple household or group members. You agree to notify Wellhome promptly if you become aware of any unauthorized access to your account. Wellhome is not responsible for losses caused by your failure to keep your login credentials secure, including sharing your password with someone outside your intended household or group, or using a weak or reused password. Profile and Family Hub PINs are a convenience feature for in-home privacy, not a security control.

Wellhome takes reasonable technical and administrative measures to protect the privacy and security of the information you provide, including encrypted connections and access controls designed to keep each household's information separate from every other account. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security of your data. Hackers and cybercriminals constantly develop new techniques, and despite our reasonable security measures no online service — including Wellhome — can be made fully immune to a determined attacker. We are not responsible for a breach that occurs despite reasonable security precautions on our part.

To the fullest extent permitted by law, Wellhome is not liable for any unauthorized access to, alteration of, or disclosure of your data resulting from circumstances beyond our reasonable control, including but not limited to: a third party gaining access to your account through a password you shared or failed to secure; a sophisticated cyberattack despite our reasonable security measures; or a breach of a third-party service provider (such as our payment processor or hosting provider) that we do not control.

Nothing in this section limits our responsibility for data breaches caused by our own gross negligence, willful misconduct, or failure to comply with applicable data protection law, nor does it override any data breach notification obligations we are legally required to meet.

Data backups and loss. Wellhome creates regular automated backups of each household account to help protect against accidental loss. These backups are provided on a best-effort, "as available" basis and may be delayed, incomplete, or unavailable due to system failures, scheduled maintenance, third-party outages, or events outside our reasonable control. We cannot guarantee that any specific routine, check-in, photo, handbook entry, or other item can always be fully recovered, and we are not liable for any data loss, corruption, or inability to restore your data, except to the extent caused by our gross negligence or willful misconduct. We strongly encourage you to use the in-app Export feature to keep your own copy of your household data, especially before making large changes or deleting profiles. You are responsible for maintaining your own backup of any content you consider irreplaceable. Wellhome's total liability for any data loss or failure to restore data — even if a backup exists but cannot be fully recovered — is limited to the fees you paid in the twelve (12) months before the loss, and in no event includes compensation for emotional distress, inconvenience, or the value of lost routines, records, or memories.

• Plans are billed on the cadence shown at checkout, in advance, through our payment processor, and renew automatically until cancelled.
• My Wellness covers one personal profile. Family covers one household with up to 4 profiles; each additional profile is billed monthly at the price shown when you add it, including on a yearly household plan, and is locked if it is not paid for.
• Cancelling a plan also cancels the extra-profile charges attached to it — add-on profiles cannot continue without an active plan.
• Prices are shown at checkout. If we change pricing, existing subscribers are notified before the change applies to their next renewal.
• You can cancel at any time from Settings → Subscription. Cancellation takes effect at the end of the current paid period and you keep access until then.
• Access pauses immediately if a subscription stops being active for another reason — a failed or declined payment, an expired card, an unpaid balance, or a trial ending without a successful charge.
• Promo, referral and discount codes apply only as described at redemption, may be limited to a specific plan, and are typically limited to one per email address.

After access ends. We keep your household content unchanged for six months so you can pick up exactly where you left off if you come back. We warn you before that window closes; afterwards the content is permanently erased and only a basic account record remains.

Full details — including our refund approach, failed payments, upgrades and downgrades, and what happens to your data after cancellation — are in the Refund & Billing policy, which forms part of these Terms.

Use Wellhome for your own household or group. Do not resell access, attempt to reach other households' data, or use the service to harass, monitor or coerce a family member, caregiver or friend. The specifics — including prohibited content, children and caregiver rules, shared links, and technical restrictions — are set out in the Acceptable Use policy, which forms part of these Terms. We may suspend or terminate accounts that breach it.

Wellhome is a routine and habit tracker. Hydration goals, supplement reminders, movement targets and any insights shown are informational only and are not medical advice, diagnosis or treatment. Talk to a qualified professional before making health decisions, especially for children.

Routines, notes, photos, handbook entries, bulletin posts, chat messages and check-ins you add stay yours. You grant us only the limited permission needed to host, process, back up and display that content back to your household or group and to anyone you deliberately share it with. We do not sell your content, use it for advertising, or publish it. You are responsible for anything you upload, including content about caregivers, nannies or children, and for having the right to share it.

Profile, chat, handbook and hub deep links, and devices left signed in on a shared screen, give access to household content to anyone holding them. Treat them as sensitive: you are responsible for who you share them with, for what you place inside a handbook or chat, and for removing a device or rotating a PIN when someone should no longer have access. Family chat messages are visible to every participant in that chat and can be seen from any device assigned to those participants.

Reminders and push notifications are delivered on a best-effort basis and depend on your device, browser and network — do not rely on them for anything time-critical or medical. Videos and links you embed are hosted by third parties, load only after you consent to embedded media, and are governed by those providers' own terms.

We work to keep Wellhome available and reliable, but we do not guarantee uninterrupted service and it is provided as-is without warranties. Features may be added, changed or retired as the product develops, and we will give reasonable notice before removing a feature you rely on where we can.

You may delete your account at any time from Settings, or by asking support. We may suspend or terminate an account that breaches these Terms or the Acceptable Use policy, that is used unlawfully, or for which payment has failed and remains unresolved. Where the situation allows, we will contact you first so the issue can be fixed.

Wellhome is a planning and tracking tool. We make no promise about health, behavioral or organizational outcomes. To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot legally be limited.

We may update these Terms as the product evolves. We will update the date at the top and, for material changes, notify you in the app or by email. Continuing to use Wellhome after a change means you accept the updated Terms.

Questions about these Terms? Email info@wellhome.studio.