Privacy Policy

• Account information — your household email, password (stored securely and never in readable form), and plan type (My Wellness, My Wellness with friends, or Family).
• Profiles — the names, avatars, adult/kid setting, PINs and preferences you create for each member of your household or group.
• Household content — routines, time blocks, tasks and subtasks, check-ins and completions, hydration and wellness logs, streaks, notes, insights, bulletin boards, handbooks, checklists, chat messages, and anything you attach to them such as photos, uploaded images, links and voice notes. Voice notes are stored as audio only — we do not transcribe or analyze them. If you use your device's dictation button, the speech handling is done by your own browser or device, not by Wellhome.
• Devices — the devices signed in to your account, including a device identifier, name, device and browser type, notification settings, last-seen time, and approximate location (city/region/country) derived from the IP address.
• Billing information — plan, subscription status, extra profiles, renewal dates and promo codes used. Card details are handled entirely by our payment processor and never reach our servers.
• Support and usage records — messages you send us, basic technical records used to operate and troubleshoot the service, and anonymous site-visit counts used to measure traffic.

We use your data only to run the service for you: showing your household dashboard, saving your routines and check-ins, delivering reminders, keeping regular automated backups, processing your subscription, sending account and billing emails, responding to support requests, and diagnosing problems. We do not sell your data, and we do not use your content for advertising or to build advertising profiles.

We use access controls designed to keep each household's information separate from other accounts, so one household cannot read or change another household's data. Only people signed in with your household credentials — or holding a deep link you deliberately shared — can see your content.

Kid profiles are created and managed by the parent or legal guardian who owns the household account. We only store what you enter — a name, an avatar, routine settings and their check-ins. Children cannot create their own accounts, and we do not knowingly collect data from a child outside a parent-managed household profile.

A household can log progress from a shared device such as a kitchen tablet. Anyone using that device while signed in can view and edit the content available to it — a shared device shows the whole household, while a device assigned to one person shows only that person's profile and chats. Nannies, au pairs and other caregivers you invite can see whatever the handbook, hub and chats you give them access to contain. Sign out, or remove the device from Settings, on any device you no longer control.

We rely on a small number of providers, each processing data only on our instructions:

• Hosting, database, authentication and file storage — the infrastructure that runs the app and stores your household content.
• Payment processing — subscription billing and card handling.
• Email delivery — account, billing, support and password-reset messages.
• Push notification delivery — reminders and alerts sent to your registered devices.
• Approximate device location — we may derive a general location from connection information to help you recognize devices associated with your account.
• Embedded media — videos and links you embed load from their host (for example YouTube) only after you accept embedded-media cookies.

We use cookies and browser storage for essential functions only: keeping you signed in, remembering your selected profile, device and interface preferences, and counting a visit once per browser per day. We do not use advertising or cross-site tracking cookies. Embedded videos may set their own cookies, which is why we ask for consent first — you can reset that consent at any time from Settings.

Wellhome maintains regular automated backups of your household content and keeps a limited number of recent backup copies so an account can be restored after accidental loss. Backups cover household content only — not your login credentials or payment details.

We keep your data for as long as your account is active. If your subscription ends or lapses, we keep your household content unchanged for six months so you can return to it, then permanently erase it and keep only a basic account record. After you delete your account yourself, household content and its backup copies are removed. Limited billing records may be retained where we are legally required to keep them.

Wellhome uses reasonable technical and administrative safeguards designed to protect account and household information, including encrypted connections and access controls designed to keep each household's data separate. Passwords are never stored in readable form. No system is perfectly secure, so please use a strong, unique password and share deep links carefully. See section 3 of the Terms for how liability for security incidents and data loss is handled.

• Edit or delete profiles, routines, check-ins, handbook entries and chats at any time in the app.
• Change your password in Settings, or request a reset email.
• Remove a signed-in device — which also stops its notifications — from Settings → My devices.
• Export your household data from the app, or request an export from support.
• Delete your household account and everything in it from Settings, or email us and we will remove it.
• Turn off non-essential notifications; account, billing and security emails are required while your account is active.

We will update this page when our practices change and revise the date above. For privacy requests — export, correction or deletion — email info@wellhome.studio.