Refund & Billing Policy

Wellhome is sold per household. The Solo / Friends plan and the Family plan each include a set number of profiles, shown on the pricing section and at checkout. Extra profiles beyond the ones included in your plan are billed monthly at the price shown when you add them.

• Plans renew automatically on your billing date until you cancel.
• Renewals are charged to the payment method saved with our payment processor.
• Extra profiles renew with your plan for as long as they stay on the account.

Cancel any time from Settings → Subscription. Your household keeps access until the end of the period you have already paid for, and you will not be charged again after that. Cancelling does not immediately delete your household — your routines, check-ins and handbooks stay in place in case you come back.

• Payments already made, including partial months and unused time after a cancellation, are generally non-refundable.
• If you were charged in error, charged twice, or billed after a confirmed cancellation, contact us and we will correct it.
• If a technical fault made Wellhome unusable for a meaningful period, contact us and we will review a credit or refund case by case.
• Where local consumer law gives you a stronger refund right, that law applies.

Send refund requests to info@wellhome.studio from the email on your account, within 30 days of the charge. Approved refunds are returned to the original payment method.

Upgrades take effect immediately and are prorated by our payment processor. Downgrades take effect at your next renewal. If your new plan includes fewer profiles than you are using, the extra profiles are locked until they are removed or paid for individually.

If a payment fails we retry and email you. If it stays unpaid, household access is paused until the balance is settled. Your data remains stored during a pause; extended non-payment can eventually lead to account closure, and we will warn you by email first.

Promotional, referral and discount codes apply exactly as described when redeemed, may be restricted to a specific plan, are typically limited to one per email address, and cannot be combined or applied retroactively. Unless you cancel first, the subscription continues at the standard price for the plan you selected once the promotional term ends.

Household content stays available if you resubscribe. When you delete your account, your content and its daily backup snapshots are removed. Use the in-app Export feature — or ask support for an export — before deleting if you want your own copy.