Refund & Billing Policy

Wellhome has two plans. My Wellness is $9.99 / month or $99 / year for one personal profile, and includes friend accountability if you join or create a friends group. Family is $39.99 / month or $399 / year for one household with up to 4 profiles, the family dashboard, kids profiles, family chat, the household handbook and shared lists.

Each profile beyond the 4 included in Family is $5 / month. Extra profiles are always billed monthly — including on a yearly household plan, where they are charged separately so you keep the yearly price on the plan itself. Friends is part of My Wellness only and is not included in Family.

• Plans renew automatically on your billing date until you cancel.
• Renewals are charged to the payment method saved with our payment processor.
• Extra profiles renew monthly for as long as they stay on the account.
• Cancelling your plan also cancels its extra-profile charges — they cannot continue on their own.

Cancel any time from Settings → Subscription. Your household keeps access until the end of the period you have already paid for, and you will not be charged again after that. Once that period ends, access to the app stops — but nothing is deleted right away (see “What happens to your data” below).

Access is paused as soon as a subscription is no longer active — for example a failed or declined payment, an expired card, an unpaid balance, or a free trial ending without a successful charge. Your content is not deleted; access returns the moment payment succeeds again.

• Payments already made, including partial months and unused time after a cancellation, are generally non-refundable.
• If you were charged in error, charged twice, or billed after a confirmed cancellation, contact us and we will correct it.
• If a technical fault made Wellhome unusable for a meaningful period, contact us and we will review a credit or refund case by case.
• Where local consumer law gives you a stronger refund right, that law applies.

Send refund requests to info@wellhome.studio from the email on your account, within 30 days of the charge. Approved refunds are returned to the original payment method.

Upgrades take effect immediately, and applicable charges are prorated for the current billing period. Downgrades take effect at your next renewal. If your new plan includes fewer profiles than you are using, the extra profiles are locked until they are removed or paid for individually.

If a payment fails we retry and email you. If it stays unpaid, household access is paused until the balance is settled. Your data remains stored during a pause; extended non-payment can eventually lead to account closure, and we will warn you by email first.

Promotional, referral and discount codes apply exactly as described when redeemed, may be restricted to a specific plan, are typically limited to one per email address, and cannot be combined or applied retroactively. Unless you cancel first, the subscription continues at the standard price for the plan you selected once the promotional term ends.

When access stops, we keep your household exactly as it was for six months. Resubscribing inside that window puts everything back — routines, check-ins, history, handbook, lists and chats. We warn you before the window closes. After six months the household content is permanently erased and only a basic account record remains.

When you delete your account yourself, your content and its backup copies are removed. Use the in-app Export feature — or ask support for an export — before deleting or before the six-month window ends if you want your own copy.